Shipping policy

Shipping & Fulfillment Policy

We are honored to handcraft a meaningful piece for your spiritual journey or love story. Each order is created with intention and care after you place it.

Order Processing & Crafting Time

  • Order Confirmation & Crafting: Within 48 hours of your order placement, our dedicated process begins. This is when the energy of your piece is set.
  • Order Modifications: Should you need to modify or cancel your order, please contact us at support 【vvajewelry18@gmail.com】 within this 48-hour window. Beyond this, as production commences, changes may not be possible

     

Shipping & Delivery Timeline

  • Total Estimated Delivery: The total time from purchase to your receipt is currently an estimated 3 to 5 weeks. This duration encompasses the careful crafting of your piece and its journey to you.
  • Potential for Delays: Please note that during holiday seasons or due to high order volumes, crafting times may extend. Shipping times can also be affected by factors beyond our control, such as customs processing (for international orders), weather, and carrier delays.

 

Shipment Destination

  • We offer international shipping to a wide range of countries and regions worldwide. However, we are currently unable to deliver to Azerbaijan, Egypt, Pakistan, and Lebanon. We appreciate your understanding.

Shipment Confirmation & Tracking

  • Email Notifications: After your purchase, you will receive an order confirmation email. Once your piece is completed and has begun its journey, we will send a second email containing your tracking number. This allows you to monitor its path to you.
  • Tracking Your Order: To inquire about your order status, please have your order number and account email ready. You can also contact us directly at support【vvajewelry18@gmail.com】 for assistance.

 

Important Information for a Smooth Delivery

  • International Customs & Import Duties: For orders shipped outside the United States, please be aware that any applicable customs duties, taxes, or fees are the responsibility of the recipient. These are determined by the destination country's policies and are not included in the item price or shipping cost.
  • Mobile Number for Delivery: To ensure a successful delivery, we strongly recommend providing your mobile number during checkout. This allows the courier to contact you if needed. We cannot be held responsible for failed delivery attempts due to an missing or incorrect phone number.
  • Address Accuracy: Please double-check your shipping address at checkout. We are not liable for packages lost or delayed due to incorrect addresses provided by the customer.

 

Our Commitment: Support for Your Order

Your peace of mind is our priority. If you encounter any shipping issues, such as a lost package, please contact our dedicated customer service team at support 【vvajewelry18@gmail.com】.We will work diligently to find a solution, which may include remaking the item or providing a refund, ensuring you are supported.